Specialties & Services

Virtual Care

Get access to care 24/7 when and where you need it. Connect with a trusted BJC provider by video or online messaging for many common illnesses and minor conditions often with same-day availability.

Start a virtual visit Two patients using video visit

Is virtual care right for me?

Virtual care provides convenient access to a provider when you need care but an in-person visit isn't the best option. Many people choose virtual care because: 

  • I woke up sick. 
  • My doctor's office is closed. 
  • I'm between doctors. 
  • I'm too far from my doctor's office or an urgent care. 
  • My child is sick, and I'd rather stay home. 
  • I don't feel well, but my schedule is packed. 

Get care now

Two patients using video visit

Video visit

Meet live with a provider using your smartphone, tablet, or computer. 

  • Face-to-face conversation 
  • Real time assessment and recommendations 
Start a virtual visit
Person sick in bed on their phone

E-visit

Message with a provider and answer a few questions to receive a treatment plan. 

  • Complete at your convenience
  • No video or phone call required
Start a virtual visit

When should I schedule virtual care?

BJC Virtual Care providers are available 24/7 to treat minor illnesses or injuries, such as:
Allergies
Body aches
Skin conditions
Burns
Cold and flu symptoms
Earaches
Joint pain
Migraines
Minor cuts
Rashes
Upper respiratory infections
Urinary tract infections

Before you start

  • Eligibility – Available to patients located in Missouri or Illinois. 
  • Cost - Typically billed at the same rate as a primary care visit, depending on insurance. 
  • Account Options - Patients can schedule as a guest or through their existing MyChart account. 
  • Prescriptions - Providers may prescribe medicine when appropriate.  
  • Age Requirements - Available for patients ages 12 and older. 

How do I schedule a virtual care visit?

Prepare

Access Virtual Care through MyChart or as a guest. Once you’re in, describe the symptoms you’re experiencing.

Schedule

Select an appointment time that works for you. 

Confirm

Complete your eCheck-In and verify your insurance and contact information. 

Connect

When you’re ready for your appointment, go find a quiet, well-lit place. Then, open MyChart and follow the prompts to begin your virtual visit. 

Frequently asked questions

How much does a virtual care visit cost?

Virtual care visits are typically billed at the same rate as a primary care copay or coinsurance. All credit, debit, HSA, and FSA cards are accepted. Contact your insurance provider to confirm.

Is MyChart required for a visit?

No. You can schedule a virtual visit as a guest or through your MyChart account. You will be able to check-in, answer detailed questions about your symptoms, securely input your insurance information, and start your visit.   

Is virtual care available for patients under 18?

Yes. Virtual care is available for patients ages 12 and up. Patients 12–17 years old with their own MyChart account can request virtual care through their account. A Telehealth Consent form, signed by an adult proxy, is required for the adolescent to participate in on-demand video visits. Users with proxy access to an adolescent’s MyChart account can also request virtual care on their behalf. Proxy access allows a caregiver or family member to access his or her personal MyChart account. Visit BJC.org/MyChart to learn more about requesting proxy access.  

How do I schedule a virtual care telehealth visit in MyChart?

From the main menu in MyChart, select Virtual Care. You can select either Other Symptoms or COVID-19 evaluation. Answer the required questions to schedule your visit. 

How do I start my video visit?

  1. Log in to MyChart, or continue as guest
  2. Click Visits 
  3. Click Details 
  4. Click Join Video Visit within MyChart to launch your appointment in a new tab on your desktop or your browser on your smartphone 
  5. Click Join Call to begin your visit 

How do I start my e-visit?

  1. Log in to MyChart, or continue as guest 
  2. Select Virtual Care in the menu 
  3. Choose E-visit 
  4. Complete the eCheck-In 
  5. Fill out a brief survey describing your symptoms that will be sent to a BJC provider 
  6. A provider will respond within 24 hours with a treatment plan 

Are virtual care visits secure?

Yes. Virtual care visits are secure, encrypted, and confidential. Audio and video are not recorded during a video visit. 

Who will I see during my virtual care visit?  

You will see a BJC nurse practitioner or physician licensed in your state. 

Can I be prescribed medication or get a refill during a virtual care visit?

Yes. The virtual care provider may prescribe medicine as part of your telehealth treatment plan for your minor illness or injury. Please note, the providers can not prescribe controlled substances during a virtual care visit. In order to ensure that your primary care provider is aware of your medication needs, we recommend that all regular medication refill requests go to your primary care provider. If you have an emergency situation, you can discuss with the virtual care provider but any refills of regular medications will be at their discretion.  

How can I contact the virtual care team?

Call 314-273-6481 to get help connecting to your visit or if you have immediate follow-up questions. Call  314-273-1966 (toll-free: 866-273-1966) for help with issues such as logging in or resetting your MyChart password.