BJC and Saint Luke’s Officially Combine as BJC Health System

Virtual Care

With BJC Virtual Care, you can use your smart phone or computer to connect with a first available doctor or nurse to get a treatment plan – including medication, if needed – for minor illnesses and injuries. If your regular doctor is unable to see you or you do not have one, you may schedule a video visit with a BJC virtual care provider. Available 7 days a week, 7am to 7pm, for new and current patients 12 years and older.

Virtual Care should not be used for emergency care. If you are experiencing a medical emergency, call 911.

When to schedule Virtual Care

When you’d rather be seen from the comfort of home, BJC Virtual Care provides treatment for minor illnesses and injuries such as:

  • Earaches

  • Headaches and migraine

  • Back pain

  • Joint pain

Sinus & Allergies
  • Itchy eyes

  • Sinus Infection

  • Nasal congestion

Skin conditions
  • Rashes

  • Burns

  • Minor cuts

Women’s Health
  • Urinary tract infections

  • Gynecological concerns

Cold & Flu
  • Sneezing & Cough

  • Aches

  • Strep Throat

  • Upper respiratory infection

  • Fever

  • Cough

  • New loss of taste and smell

How it works
Step 1: Schedule

Choose your appointment time. A MyChart account is required for your visit.

Step 2: Prepare

Create your MyChart account. Complete MyChart eCheckin. Answer basic questions about symptoms, insurance and contact information.

Step 3: Connect

Get comfortable in a quiet, well-lit space. Open MyChart and follow the prompts to begin your virtual visit.

Schedule a Virtual Care appointment

Note: You must be physically located in Missouri or Illinois to schedule a BJC virtual visit. However, you do not need to be a resident of either state.

Answers to frequently asked questions

A virtual care visit is a video visit on a smartphone or computer with a BJC provider. Virtual care is appropriate for immediate care when minor illnesses arise. 

Virtual care is intended for minor illnesses such as: 

  • Colds, flu and COVID-19 

  • Allergies and sinus issues 

  • Skin problems, such as rash, minor burns, and abrasions 

  • Urinary tract infections 

  • Sore throat and cough 

Virtual care visits are typically billed at the same rate as a primary care co-pay or co-insurance. Contact your insurance provider to confirm. 

All credit, debit, HSA, FSA plans are accepted. 

Yes, a MyChart account is required for a virtual care appointment. In MyChart, you will be able to check-in, answer detailed questions about your symptoms, securely input your insurance information and start your visit.  

From the main menu in MyChart, select Virtual Care. You can select either Other Symptoms or COVID-19 Evaluation and answer the required questions to schedule your visit.

You can create a MyChart account here. You may need to answer questions to verify your identity, which can take up to one hour.

  1. Log in to MyChart.

  2. Complete the MyChart eCheck-in.

  3. Click “Visits”.

  4. Click “Details”.

  5. Click “Join Video Visit” within MyChart to launch your appointment in a new tab on your desktop or your browser on your smartphone.  

  6. Click “Join Call” to begin your visit.

Virtual care visits for COVID-19 evaluations are available for patients aged 12 and up. COVID-19 Evaluations are billed at the same rate as other visits where copays, co-insurances, and patient responsibility self-pay apply. Please check with your insurance company for details of their policies. 

Yes. You may reschedule virtual care visits through MyChart. To reschedule your appointment:

  1. In your MyChart account, go to the Visits page.

  2. Select the virtual visit you need to reschedule.

  3. Select Reschedule Appointment. For mobile devices, select Reschedule or Cancel, then select Reschedule Appointment. 

Yes. Virtual care visits are secure, encrypted and confidential. Audio and video are not recorded during a video visit. 

Yes. The virtual care provider may prescribe medicine as part of your treatment plan for your minor illness or injury. Please note, the providers will not prescribe controlled substances during a virtual care visit. 

In order to ensure that your PCP is aware of your medication needs, we recommend that all regular medication refill requests go to your PCP. If you have an emergency situation, you can discuss with the virtual care provider but any refills of regular medications will be at their discretion. 

You will see a BJC nurse practitioner or physician licensed in your state. 

Virtual care visits on demand are with a BJC virtual care provider. However, virtual care visits and in-person appointments with your regular doctor can be scheduled via the MyChart app. You may also schedule in-person appointments with your regular doctor by calling the doctor’s office. 

Yes. Virtual care is available for patients aged 12 and up. Patients 12-17 years old with their own MyChart account can request virtual care through their account. A Telehealth Consent form, signed by an adult proxy, is required for the adolescent to participate in on-demand video visits. Users with proxy access to an adolescent’s MyChart account can also request virtual care on their behalf. Proxy access allows a caregiver or family member to access his/her personal MyChart account. Visit bjc.org/mychart to learn more about requesting proxy access. 

Yes, Call  (314) 273-1966 (toll-free: (866) 273-1966) for help with issues such as logging in or resetting your password. 

Call  (314) 273-6481 to get help connecting to your visit or if you have immediate follow up questions. 

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