BJC earns national recognition in patient experience

BJC HealthCare’s commitment to provide extraordinary care is again being honored by national health care market research company Professional Research Consultants Inc. (PRC).

BJC hospitals, service organizations and medical practices earned a total of 173 PRC Excellence in Healthcare Awards in 2023, an increase of 22 over last year. Fifteen teams and providers earned Top Performer awards for being at the 100th percentile nationally.

The 2023 Excellence in Healthcare Awards were based on data from patient surveys for services performed in 2022. PRC contracts with hospitals nationwide to conduct patient surveys and the data are combined into PRC’s database to determine the nation’s best health care providers. The awards recognize the very top hospitals in the database in categories including individual inpatient units, outpatient facilities and departments, and overall hospital experiences.

“Patients encounter about 60 team members during an average 4 ½-day stay,” says Jennifer Carron, BJC patient experience officer. “The PRC Excellence in Healthcare Awards are based on our patients’ feedback, and these awards recognize that BJC team members work together to provide the best health care to our patients and true compassion to our patients and their loved ones.”

Earning 173 PRC awards is no simple task. The Top Performer Award recognizes outpatient service lines, inpatient units, outpatient clinics and physicians/providers scoring at or above the 100th percentile in PRC’s database. The 5-Star Award goes to inpatient facilities, inpatient units, outpatient service lines, outpatient clinics and emergency departments scoring in the top 10% in PRC’s database. The 4-Star Award is given to inpatient facilities and emergency departments scoring in the top 25% in PRC’s database.

“These awards reflect the connection our BJC team members make with our patients and their loved ones each day,” says Carron. “It’s an intentional commitment to personally own and take responsibility for that human connection, combined with clinical skill and excellence, that embody the extraordinary care BJC provides. My cup is overflowing with gratitude for all of our clinical and non-clinical staff, providers and leaders who give of themselves each and every day.”

View the full list of BJC hospital and health service organization PRC award winners here and view the list of BJC Medical Group PRC award winners here.