Guest Services
Whether you are coming to us as a patient, prospective patient, or visiting a loved one, we will do everything we can to make your experience the best it can be. We welcome you and thank you for trusting us with your or your loved one’s care.
Office of Patient & Family Affairs
Should you or your family have a question or concern about your experience at our hospital, we would like to hear from you. Help us see things through your eyes as we strive to deliver exceptional care to our patients.
We suggest you first discuss your concern with your nurse, the department manager, or your doctor. If the concern remains unresolved, contact our team 618-607-3134 Monday–Friday, 8 a.m.–5 p.m. to help you.
Visiting Hours
At Christian Hospital, we believe visits from family and friends are important in the healing process. We are dedicated to providing our patients and their families with a restful, healing environment. When visiting Christian Hospital, please follow the below visiting hours and guidelines.
Inpatient Policy
No more than two (2) visitors will be permitted in a patient’s room at a time (families may switch out during the day). Exceptions may be allowed based on the medical and personal needs of the patient, whether the room is shared with another patient, and if additional visitors may adversely affect the well-being and privacy interests of the patient’s roommate or other patients.
Christian Hospital visiting hours have now been adjusted and will now reflect 9 a.m.-8 p.m.; our policy references that visitors staying after 8p are allowed but must be badged in at the ED entry point.
ICU ONLY will have open visiting hours, 12 & under must be accompanied by a responsible adult and are permitted in the ICU Waiting Room only. Two (2) visitors per patient in the patient's room, and family may rotate two (2) at a time. Exceptions may be allowed based on the medical and personal needs of the patient.
Clinical Appointments
The patient may have two (2) people accompanying them for their doctor's appointment. Visitors 12 & under must be accompanied by a responsible adult.
End of Life
Open visiting hours, no limit on visitors' age or # of visitors, unless deemed necessary by that unit’s leadership. 12 & under must be accompanied by a responsible adult.
Outpatient Policy
- Siteman/Oncology/Infusion
- Outpatient Laboratory
- Outpatient Procedural areas
- Outpatient Radiology
- Outpatient Surgery
- Outpatient Therapy
- Sleep Lab
- Wound clinic/Hyperbaric (HBO)
Patients are permitted to have two adult visitors while receiving care in Surgical Services. Children under the age of 12 are discouraged from visiting. Visitors 12 years of age and younger must be accompanied by a responsible adult.
Visitation guidelines may be altered based on the condition of the patient and the number of other patients in the area. Special consideration will be given to family members or significant others in the instance of the possible death, or the patient is imminent.
COVID Policy
Two (2) dedicated visitors per day. Designated visitors can switch day-to-day, but not within the same day. Children under 18 are permitted provided the second visitor is a parent.