Missouri Baptist Medical Center

Guest Services

Whether you or your family have a question or concern about your experience at our hospital, we want to hear from you. We suggest you first discuss your concern with your nurse, the department manager, or your doctor. If the concern remains unresolved, the Patient & Family Affairs staff is available to help you.

Contact patient and family affairs

Phone: 314-996-5489
Hours: Monday–Friday, 8 a.m.–5 p.m.
Location: Main Tower, First Floor

Visitor safety guidelines

Being with your loved ones while they are in the hospital is important to their healing and overall wellbeing, and we are happy to welcome you to Missouri Baptist Medical Center. For the safety of our patients, we ask that you please do not visit the hospital if you are experiencing a cough, fever, or other respiratory symptoms.

Maps and parking

Missouri Baptist Medical Center provides free parking for all patients and visitors. Our campus is easily accessible from Interstate 270 and Highway 40/I-64, with clear signage throughout the campus to help you find your destination.

Main hospital entrance

Free parking is available in the main parking garage adjacent to the hospital entrance. Valet parking may also be available at the main entrance during select hours.

Campus map

Download the Missouri Baptist Medical Center campus map (PDF) for a complete overview of buildings, parking areas, and entrances across the campus.

Download campus map (pdf)

Getting here

Address: 3015 N. Ballas Road, St. Louis, MO 63131
Main Phone: 314-996-5000
Emergency: Open 24 hours

Get driving directions

Cafeteria and dining options

Missouri Baptist Medical Center offers several dining options for patients, visitors, and staff throughout the campus

Main cafeteria

Located on the first floor of the Main Tower, the cafeteria offers a full menu of hot entrees, salads, sandwiches, soups, and beverages. A variety of healthy and comfort food options are available daily.

Breakfast	6–10 a.m.
Lunch	10:30 a.m.–3:30 p.m.
Dinner	4–7p.m.

Note: The cafeteria remains open 7:30 p.m. - midnight with fewer meal choices and take-out options. We accept cash, debit or credit card payments.

Coffee & grab-and-go

Quick service options are available for coffee, pastries, packaged snacks, and beverages during extended hours.

The Main Entrance kiosk is open Monday-Friday 6 a.m.-4 p.m.
The North Entrance kiosk offers self-serve options 24/7.

Patient room service

Inpatients may order meals through room service. Your nurse or patient care assistant can provide the room service menu and help place your order.

Ballas boutique gift shop

The Ballas Boutique gift shop at Missouri Baptist Medical Center offers fresh floral arrangements, plants, balloons, magazines, toiletries, greeting cards, and convenience items.

Location: First floor, near the main hospital entrance
Phone: 314-996-5136
Hours:

Monday, Tuesday, and Wednesday- 9 a.m.- 7 p.m.
Thursday and Friday- 9 a.m.- 4 p.m.
Saturday – 12-3 p.m.
Sunday – 1-4 p.m.

Closed New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

Send an e-greeting

Sending an online greeting card is a quick, free way to brighten a patient’s day. Simply fill out the form, and our staff will hand-deliver your message to the patient’s room.

Include the patient’s first and last name, and room number if available.
We offer this service Monday–Friday, 8 a.m.- 5 p.m. (no weekend or after-hours deliveries).
E-greetings are only delivered to inpatients listed in the hospital directory.

Send an e-greeting

Spiritual care and chapel

Missouri Baptist Medical Center offers chaplain and spiritual care visits upon request. Chaplains respond to spiritual needs with sensitivity to culture, ethnicity, and religious diversity. Belief systems and denominational requests are always honored. Community clergy and religious leaders may be contacted to help with special requests.

Our chaplains are here for those who seek spiritual help in times of crisis. They are experienced in helping people talk about their fears, hopes, and concerns in a supportive and confidential environment.

Chapel

The Missouri Baptist Spiritual Center includes a chapel that is open daily from 6 a.m.-midnight for patients, families, and visitors seeking a quiet place for prayer, meditation, or reflection. The chapel is located on the first floor of the Main Tower. To visit the chapel after hours, call Public Safety at 314-996-4770

Chaplain services

To request a chaplain visit, please notify your nurse or call the Spiritual Care office.

Phone: 314-996-5105

Hotels and lodging

At any of these hotels, remember to ask about special rates for families of patients being treated by Missouri Baptist Medical Center and/or BJC HealthCare. Also ask about free shuttle service to Missouri Baptist Medical Center.

Interpreter and communication services

Missouri Baptist Medical Center is committed to ensuring effective communication for all patients, families, and companions. The following communication services are available for patients related to their medical care.

Language interpretation

Qualified interpreters are available at no cost to assist with understanding medical information and treatment options. In addition to face-to-face interpretation services, the hospital provides over-the-phone interpretation services in more than 150 languages.

Deaf and hard of hearing services

For patients who are deaf or have hearing disabilities, we provide sign language experts, signboards, and telecommunications devices. Please notify your nurse or the admitting department if you need communication assistance.

Request interpreter services

To request an interpreter, please notify your nurse, or contact the hospital at 314-996-5000. Services are provided at no cost to patients and families. TTY: 314-837-7470.