Guest Services
Whether you are coming to us as a patient, prospective patient, or visiting a loved one, we will do everything we can to make your experience the best it can be. We welcome you and thank you for trusting us with your or your loved one’s care.
Office of Patient Care & Safety
Should you or your family have a question or concern about your experience at our hospital, we would like to hear from you. Help us see things through your eyes as we strive to deliver exceptional care to our patients.
We suggest you first discuss your concern with your nurse, the department manager, or your doctor. If the concern remains unresolved, contact our team 618-607-3134 Monday–Friday, 8 a.m.–5 p.m. to help you.
Cafeteria & Dining Options
The cafeteria at Memorial Hospital in Belleville offers fresh and wholesome meal options for patients, visitors, and staff. Enjoy a variety of hot entrees, salads, snacks, and veberages in a welcoming dining environment.
Cafeteria
Location: Lower level, south end of the hospital.
- Breakfast: 6:30 a.m. - 9:45 a.m.
- Lunch: 10:45 a.m. - 2 p.m.
Coffee Shop
Location: Main lobby
- Monday - Friday: 6:30 a.m. - 2:00 p.m.
Room Service
Availability: 6:30 a.m. - 7:00 p.m.
Vending Machines
Location: Behind the emergency department, lower level by Entrances C and D, and in the Friends and Family Lounge.
Maps & Parking
Memorial Hospital offers convenient, free parking for patients and visitors near all main entrances. Clear signage ensures easy navigation to the appropriate areas on both campuses.
Memorial Hospital in Belleville
Address: 4500 Memorial Drive Belleville, IL 62226
- Convenient parking near the main entrances of the hospital.
- Exterior map available to guide you to the nearest parking area.
- Memorial Hospital in Belleville Campus Map
Memorial Hospital in Shiloh
Address: 1404 Cross St., Shiloh, IL 62269
- Convenient parking near the main entrances of the hospital.
- Exterior map available to guide you to the nearest parking area.
- Memorial Hospital in Shiloh Campus Map
Gift Shop
The gift shops at Memorial Hospital in Belleville and Memorial Hospital in Shiloh offer a variety of items to brighten a loved one’s day, including fresh flowers, plants, balloons, greeting cards, and thoughtful gift items. Volunteers also bring a gift shop cart with selected items to nursing units throughout the week.
Memorial Hospital in Belleville
Hours:
- Monday, Wednesday, Friday: 9 a.m.–7 p.m.
- Tuesday, Thursday: 9 a.m.–5 p.m.
- Saturday and Sunday: Closed
Phone number: 618-257-5541
Memorial Hospital in Shiloh
Hours:
- Monday–Friday: 9 a.m.–5 p.m.
- Saturday and Sunday: Closed
Phone number: 618-607-3151
Send an E-Greeting
Sending an online greeting card is a quick, free way to brighten a patient’s day at Barnes-Jewish West County Hospital. Simply fill out the form, and our staff will hand-deliver your message to the patient’s room.
- Include the patient’s first and last name, and room number if available.
- We offer this service Monday–Friday, 8 a.m.–5 p.m. (no weekend or after-hours deliveries).
- E-greetings are only delivered to inpatients listed in the hospital directory.
To include a photo or file, use the “Create Your Own Card” feature.
Spiritual Care & Chapel
We provide spiritual support for patients and their loved ones, offering chaplains and chapels for quiet reflection, prayer, or worship.
Services
Chaplains are available 24/7 at both Belleville and Shiloh campuses for patients of any faith.
- Belleville Chaplain: Call 618-257-5291
- Shiloh Chaplain: Call 618-607-3100
- On-site chaplains available at Shiloh Monday–Friday from 8 a.m.–4 p.m. and Saturday mornings. A chaplain is on call at both hospitals 24 hours a day.
Worship Services (Non-denominational)
- Belleville: Sunday at 11 a.m.
- Memorial Care Center Chapel:
- Sunday at 11 a.m.
- Wednesday at 10 a.m.
Catholic Mass
Third Monday of the month at 10 a.m. (Memorial Care Center Chapel).
Communion
Provided weekly by the Belleville Diocese Ministry of Sick and Aged at both Belleville and Shiloh.
Chapel Locations
- Belleville: George and Catharine Muehlhauser Chapel, main floor near the Surgical Waiting Lobby, open 24/7.
- Shiloh: Main Lobby Chapel, open 24/7.
For more information, contact Spiritual Care at 618-233-7750 ext. 75291 (Belleville) or 618-607-1000 ext. 23000 (Shiloh)
Interpretive Services
Memorial Hospital in Belleville provides free language services to patients and visitors whose primary language is not English. Certified medical interpreters are available for both in-person and remote interpretation, ensuring effective communication during your care.
Services Offered
- In-person interpreters for critical medical discussions.
- Video remote interpretation (VRI) for a wide range of languages.
- Phone interpretation services for additional language support.
- Written translations of critical medical documents as needed.
How to Request an Interpreter
If you or a loved one need interpretive services:
- Inform your nurse or care team during your visit or hospitalization.
- Services are available 24/7 to accommodate all patient needs.
Hearing Impairments
- TTY/TDD Devices: Available for patients with hearing impairments.
- Assistive Listening Devices: Provided upon request to ensure clear communication.
- Sign Language Interpreters: Available to assist deaf or hard-of-hearing patients during medical consultations.
For more information or to arrange interpretive services before your visit, contact Memorial Hospital in Belleville at 618-233-7750 or Memorial Hospital Shiloh at 618-607-1000
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