Communicating Effectively During Difficult Times

As professionals in a health care setting, it is our responsibility to address the unique and diverse needs of the patients and families in our care. Often, those needs include emotional support after tragic or violent life events. To help communicate effectively and with sensitivity with patients, mental health clients and the community — as well as to help take care of our own needs — please refer to the conversation tips provided. 

• Leading in a Crisis
• Leadership Tips for Courageous Conversations
• Short Films to Learn More: Conversations on Race

• BJC employees can contact the BJC Employee Assistance Program (EAP) for additional support by visiting the BJC EAP website at www.bjceap.com, or call (314) 747-7490 or toll-free (888) 505-6444.
• LifeScope (username = WUSTL; password = guest) is available to Washington University School of Medicine employees at toll-free (800) 765-9124.
• Behavioral Health Response is available as a resource for the community at (314) 469-6644 or toll-free (800) 811-4760.
• The National Suicide Prevention Lifeline is available 24/7 at toll-free (800) 273-TALK (8255).
• Life Crisis Services are available 24/7 at (314) 647-HELP (4357).