Virtual Care

A virtual care visit is a video visit on a smartphone or computer with a BJC provider. Virtual care is appropriate for immediate care when minor illnesses arise. 

Virtual care is intended for minor illnesses such as: 

• Colds, flu and COVID-19 

• Allergies and sinus issues 

• Skin problems, such as rash, minor burns, and abrasions 

• Urinary tract infections 

• Sore throat and cough 

Virtual care visits are typically billed at the same rate as a primary care co-pay or co-insurance. Contact your insurance provider to confirm. 

All credit, debit, HSA, FSA plans are accepted. 

Yes, a MyChart account is required for a virtual care appointment. In MyChart, you will be able to check-in, answer detailed questions about your symptoms, securely input your insurance information and start your visit.  

From the main menu in MyChart, select Virtual Care. You can select either Other Symptoms or COVID-19 Evaluation and answer the required questions to schedule your visit.

You can create a MyChart account here. You may need to answer questions to verify your identity, which can take up to one hour.

1. Log in to MyChart.

2. Complete the MyChart eCheck-in.

3. Click “Visits”.

4. Click “Details”.

5. Click “Join Video Visit” within MyChart to launch your appointment in a new tab on your desktop or your browser on your smartphone.  

6. Click “Join Call” to begin your visit.

Virtual care visits for COVID-19 evaluations are available for patients aged 12 and up. COVID-19 Evaluations are billed at the same rate as other visits where copays, co-insurances, and patient responsibility self-pay apply. Please check with your insurance company for details of their policies. 

Yes. You may reschedule virtual care visits through MyChart. To reschedule your appointment:

1. In your MyChart account, go to the Visits page.

2. Select the virtual visit you need to reschedule.

3. Select Reschedule Appointment. For mobile devices, select Reschedule or Cancel, then select Reschedule Appointment. 

Yes. Virtual care visits are secure, encrypted and confidential. Audio and video are not recorded during a video visit. 

Yes. The virtual care provider may prescribe medicine as part of your treatment plan for your minor illness or injury. Please note, the providers will not prescribe controlled substances during a virtual care visit. 

In order to ensure that your PCP is aware of your medication needs, we recommend that all regular medication refill requests go to your PCP. If you have an emergency situation, you can discuss with the virtual care provider but any refills of regular medications will be at their discretion. 

You will see a BJC nurse practitioner or physician licensed in your state. 

Virtual care visits on demand are with a BJC virtual care provider. However, virtual care visits and in-person appointments with your regular doctor can be scheduled via the MyChart app. You may also schedule in-person appointments with your regular doctor by calling the doctor’s office. 

Yes. Virtual care is available for patients aged 12 and up. Patients 12-17 years old with their own MyChart account can request virtual care through their account. A Telehealth Consent form, signed by an adult proxy, is required for the adolescent to participate in on-demand video visits. Users with proxy access to an adolescent’s MyChart account can also request virtual care on their behalf. Proxy access allows a caregiver or family member to access his/her personal MyChart account. Visit bjc.org/mychart to learn more about requesting proxy access. 

Yes, Call  (314) 273-1966 (toll-free: (866) 273-1966) for help with issues such as logging in or resetting your password. 

Call  (314) 273-6481 to get help connecting to your visit or if you have immediate follow up questions.