We continue to monitor COVID-19, flu and other respiratory viruses in our communities.
Read the most current information about prevention, testing and where to go if you're sick.
with BJC Virtual Care
Available 7 days a week, including evenings and weekends.
Receive medication and a treatment plan for minor illnesses and injuries.
If your regular doctor can’t see you right away, another BJC doctor or nurse practitioner will see you via video.
New & existing patients
Virtual care is open to anyone 12 and older, whether you’re a current BJC patient or new to us.
• Headaches and migraine
• Back pain
• Joint pain
Sinus & allergies
• Itchy eyes
• Sinus infection
• Nasal congestion
• Skin conditions
• Minor cuts
• Urinary tract infections
• Gynecological concerns
Cold & flu
• Sneezing & Cough
• Strep Throat
• Upper respiratory infection
• New loss of taste and smell
Choose your appointment time. A MyChart account is required for your visit. Open the confirmation email and follow the instructions.
Create your MyChart account. If you are using a smartphone, download the Teladoc app. Complete MyChart eCheckin. Answer basic questions about symptoms, insurance and contact information.
Get comfortable in a quiet, well-lit space. Click in MyChart to launch the Teladoc app. Follow the prompts in Teladoc to begin your visit.
A virtual care visit is a video visit on a smartphone or computer with a BJC provider. Virtual care is appropriate for immediate care when minor illnesses arise.
Virtual care is intended for minor illnesses such as:
Virtual care visits are typically billed at the same rate as a primary care co-pay or co-insurance. Contact your insurance provider to confirm.
All credit, debit, HSA, FSA plans are accepted.
Yes, a MyChart account is required for a virtual care appointment. In MyChart, you will be able to check-in, answer detailed questions about your symptoms, securely input your insurance information and start your visit. Teladoc is required to launch the video portion of your visit on smartphones. Teladoc can be downloaded here.
From the main menu in MyChart, select Virtual Care. You can select either Other Symptoms or COVID-19 Evaluation and answer the required questions to schedule your visit.
You can create a MyChart account here. You may need to answer questions to verify your identity, which can take up to one hour.
Yes, Teladoc is required for a virtual care visit on a smartphone. You can download the application here. Teladoc will allow for a secure visit between you and the provider. For step-by-step instructions, visit the Getting Started page.
You can visit the Getting Started page to view step by step instructions and an informational video.
Virtual care visits for COVID-19 evaluations are available for patients aged 12 and up. COVID-19 Evaluations are billed at the same rate as other visits where copays, co-insurances, and patient responsibility self-pay apply. Please check with your insurance company for details of their policies.
Yes. You may reschedule virtual care visits through MyChart. To reschedule your appointment:
Yes. Virtual care visits are secure, encrypted and confidential. Audio and video are not recorded during a video visit.
Yes. The virtual care provider may prescribe medicine as part of your treatment plan for your minor illness or injury. Please note, the providers will not prescribe controlled substances during a virtual care visit.
In order to ensure that your PCP is aware of your medication needs, we recommend that all regular medication refill requests go to your PCP. If you have an emergency situation, you can discuss with the virtual care provider but any refills of regular medications will be at their discretion.
You will see a BJC nurse practitioner or physician licensed in your state.
Virtual care visits on demand are with a BJC virtual care provider. However, virtual care visits and in-person appointments with your regular doctor can be scheduled via the MyChart app. You may also schedule in-person appointments with your regular doctor by calling the doctor’s office.
Your virtual care provider will recommend following up with your primary care provider for further tests or follow up care if needed.
Yes. Virtual care is available for patients aged 12 and up. Patients 12-17 years old with their own MyChart account can request virtual care through their account. A Telehealth Consent form, signed by an adult proxy, is required for the adolescent to participate in on-demand video visits. Users with proxy access to an adolescent’s MyChart account can also request virtual care on their behalf. Proxy access allows a caregiver or family member to access his/her personal MyChart account. Visit bjc.org/mychart to learn more about requesting proxy access.
If you’re having trouble logging into MyChart or need to reset your password, call our MyChart Patient Support Desk at 314-273-1966 (toll-free 866-273-1966).
For help setting up your virtual care visit, if you are having trouble connecting with the provider, and for follow up questions, you may call the virtual care help line at 314-273-6481.