Your Visit

Our hospitals and doctors’ offices have taken the recommended safety precautions. While things may look a little different for a while, we pledge to provide the same high level of compassionate care to you and your family.

TESTING

At this time, patients coming in for surgeries and some procedures are required to be tested for COVID-19 as part of the standard pre-procedure process. We will work with you to schedule the test and refer you to the proper testing site. If needed, you will have your COVID-19 test 48-72 hours in advance of the scheduled procedure, and then will need to quarantine yourself between the testing and the procedure to reduce your risk of exposure.

For those coming in for an office visit, our staff will guide you through temperature and wellness checks prior to your appointment.

MASKING

Patients, visitors, and staff will wear face masks at all BJC HealthCare facilities. Masks can be homemade, or in almost any format or style available. If you don’t have a personal mask, the BJC location will be happy to provide one.

CHECK-IN

We have re-designed our registration process to reduce contact. In many cases, you may remain in your car and complete most of the registration over the phone. Then, a member of your care team will provide instructions for you to safely enter the facilities.

For those coming in for office visits, you will notice additional clear shields around front desk areas and reconfigured waiting rooms. This is intended to protect against virus transmission. We’ll also encourage electronic payment when possible. You may also have the ability to do an eCheck-in to fill out paperwork and pay for your visit on your smartphone or computer as soon as your appointment is scheduled to reduce time inside the office.

SOCIAL DISTANCING

Signs and floor decals are being installed throughout our facilities to illustrate the six feet recommended social distance between you and others. Chairs in our waiting rooms and tables in our cafeterias have been rearranged to comply with spacing recommendations.

CLEAN COMMON AREAS

In addition to our normally stringent cleaning protocols, our environmental services team has increased its sanitization protocols around the facility. You may see additional people wiping down handrails, elevator buttons and chairs throughout the day. Hand hygiene stations are positioned throughout the facility to encourage frequent hand-washing.

CAFETERIAS

Patient meals continue to be prepared in a designated, clean spaces with limited traffic. Additionally, our food and nutrition team has made several changes to reduce the need for staff or visitors to interact with high-touch items in the public cafeterias. Electronic payments are requested in lieu of cash. A member of our food and nutrition team will be happy to serve all the options rather than asking people to self-serve at salad bars or other stations. And, a full array of bottled or canned beverages is available to eliminate the uses of refillable cups or water bottles at this time.

PATIENT ROOMS

To help protect you the entire time of your stay, we continue to use products in line with CDC recommendations, and our environmental services teams remained focused on proper protocol to disinfect high-touch areas in patient rooms such as door handles, light switches, and tables. The lounging chairs in patient rooms are made of textiles that are easily cleanable. And, traffic in and out of patient room is limited to essential staff and visitors.

OUR PROMISE TO YOU

HEALTH & WELLNESS

All employees working at a BJC facility are screened daily for symptoms. We emphasize proper hand hygiene and provide the appropriate gowns, gloves, and masks in accordance with CDC guidelines.

SOCIAL DISTANCING

We encourage our staff to practice social distancing whenever possible in an effort to keep one another safe and ready to care for you. When the job allows, our non-clinical staff has been asked to work from home to limit the traffic through our facilities.

Message with your doctor and receive e-visits or on demand virtual video visits from your mobile device.

Schedule annual visits and screenings for you and your family.