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Home / Getting Started/android_teladoc_troubleshooting

Troubleshooting camera and microphone access for Teladoc video visit

MyChart® is a registered trademark of Epic Systems Corporation

Android users: Follow the instructions below if you are having trouble with the audio (microphone) and video (camera) for your Teladoc video visit.

1

Open the Chrome app.

2

Select the 3 dots (More).

3

Select Settings.

4

Scroll down to Advanced Settings and select Site Settings.

5

Select Camera or Microphone.

6

Move the circle to the right to turn on. It should be blue.

7

Select https://virtualvisit.visitnow.org if it is listed under the Blocked list.

8

If prompted, select Allow for visitnow.org to use your microphone and camera.

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