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Video visit instructions for Apple and Android devices

MyChart® is a registered trademark of Epic Systems Corporation

Review requirements for Teladoc Health video visit

Tablet or smartphone with a camera

MyChart account

Internet browser: Chrome, Safari or Firefox (Edge & Internet Explorer not supported)

Teladoc Health Patient app (Apple device users only)

Consider using a Wi-Fi connection instead of cellular data because the connection is typically more reliable.

Download the Teladoc Health Patient app (Apple users only)

* Android users click here

1
 

Open the App Store.

2
 

Search Teladoc Health Patient.

3
 

Select Get to download the app.

Complete eCheck-In

eCheck-In allows you to sign forms, pay any copays, confirm contact information and verify insurance details needed for your visit.

1
 

Log in to your MyChart account via the MyChart app.

2
 

Go to the Appointments page.

3
 

Your video visit will be listed as Telemed to Home.

4
 

Select the eCheck-In button to complete your
pre-appointment documentation. It is recommended to complete eCheck-In as soon as possible and can be done up to 7 days before your appointment.

5
 

The content and number of questions vary by patient. Select Next to proceed to the next question and select Submit to complete
eCheck-In.

Begin video visit

1
 

Select camcorder button up to 30 minutes prior to your appointment.

2
 

Select Begin Visit.

3
 

Select Check-In.

4
 

Select Test Connection.

5
 

Your provider will admit you to the call when it is time to begin your visit.

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