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Home / Getting Started/Virtual Care: Teladoc Troubleshooting

Troubleshooting camera and microphone access for Teladoc video visit

Instructions for a PC or Mac (Computer)

Follow the instructions below if you are having trouble with the audio (microphone) and video (camera) for your Teladoc video visit.

1

Open the Chrome browser.

2

Select the 3 dots and then choose Settings.

3

Select Privacy and Security.

4

Select Site Settings.

5

Select View permissions and data access store across sites.

6

Type VisitNow in the search box. Choose visitnow.org from the list and select Reset Permissions.

7

If prompted, select Allow for visitnow.org to use your microphone and camera.

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