While they only talk by phone, an ACO patient knows she has a friend at the end of the line when she talks to Scotty Duranceau, BSN, RN.
“We have absolutely formed a friendship,” says Connie, a BJC Accountable Care Organization (ACO) patient about her care partner. “I just love Scotty to death. He is so professional yet personal. He makes me feel so much better.”
Connie, who worked in health care in the past, has been dealing with multiple health issues and has been helped by Duranceau for about nine months.
The feeling between the two is mutual. When asked about his patient, Duranceau replies enthusiastically. “She is great. We have absolutely formed a friendship and sometimes talk every other day. We discuss diet and exercise, and all kinds of things. She is limited on what she can do because of breathing issues, so I’m a support for her when she is having difficulties. She does what she needs to do but if it’s not working, I encourage her to ask for help.”
The Care Management program is a part of BJC ACO. The program is delivered by a team of dedicated nurses, social workers and care coaches who provide outreach to patients by phone.
Duranceau helps Connie with planning, understanding her health issues, and serves as the go-between with her and her doctor. Care partners work with providers to help individuals with chronic medical conditions overcome barriers to achieving improved health by promoting self-management with patients.
“When I talk to him I just feel better,” Connie says. “I’m sick, trying to do things to help myself, and Scotty helps. I am so happy to have this service that I tell everyone about it.”
More on the Care Management program
The Care Management Program is a voluntary service provided to Medicare patients of BJC ACO participants. Patients who don’t wish to participate in the program can opt out at any time. Eligible patients are identified by chronic conditions, risk levels using historical claims data and hospital discharge information.
Providers may also refer patients into care management by contacting 314-996-7020 or toll-free 844-996-7020 or by submitting an ambulatory referral to ACO care management in Epic.