Thank you for choosing a BJC HealthCare facility for your health needs. For your convenience we offer a secure online bill pay option in partnership with U.S. Bank. Payments can be made by credit card, debit card or electronic check. Please have your billing statement ready when you sign on to ensure your payment is directed to the appropriate facility where you received your care.
• Physician and Other Charges: This online payment portal is for BJC HealthCare hospitals and services only. You may receive additional bills for other services the patient received including, for example, physician charges for consultations, anesthesiology or radiology. If you have questions regarding these or other bills, please contact those offices directly.
• Financial Assistance: If you are concerned about the cost of your care, financial assistance may be available to you. If you need help paying for the health services you received, please contact one of our financial representatives to determine if help is available to you. Financial assistance may include determining your eligibility for free care or for a reduction in the amount you owe, helping you apply for Medicaid assistance or setting up an interest-free payment plan. If you have applied for assistance in the past, you may reapply at any time to ensure we are aware of your most current financial situation.
• Payment Credits: Your payment will be credited to your patient account within 48 hours. The normal timeframe for payment to be reflected on your credit card account is a minimum of one week, depending on the practices of your banking institution.
• Refunds: If you need to request a refund for any reason, please contact the Revenue Management office listed on your statement. If it is determined you are due a refund, please allow 21 days for your refund to be processed. Refunds using debit and credit cards will be refunded to the card used to make the payment, when possible. All other refunds will be made by check.
If you have questions, please contact our service representative for the facility where you received your care using this directory. Thank you again for choosing BJC HealthCare.