Strategy & Operations

In collaboration with BJC and hospital leadership, the Center for Clinical Excellence (CCE) Strategy & Operations (S&O) is responsible for long-term positioning of clinical and service quality. S&O leads and collaborates on a variety of BJC initiatives, while coordinating and aligning quality improvement efforts across CCE. The leadership team evaluates, forecasts, and communicates trends at the national level focused in the areas of clinical and quality strategy. Examples include value-based purchasing and patient-reported and patient-centered outcomes. S&O identifies opportunities for partnership within and outside of the health care industry in the interest of long-term positioning the overall organization. Example partnerships include universities, payers, for-profit organizations like pharmacy benefit management (PBM) and design firms. Strategy & Operations is comprised of three areas: Patient Experience, Innovations in Patient Care, and Research & Development. 

One indicator of the Patient Experience is the Hospital Consumer Assessment of Healthcare Providers and Systems score (HCAHPS). This score helps BJC hospitals understand if they are consistently providing specific elements of care to patients in their facilities. In addition to HCAHPS, CCE assists BJC in measuring patient satisfaction using survey data from our vendor partner, PRC. This PRC patient satisfaction data provides insight into how well we are providing specific elements of care to patients. Both these measurement tools help CCE and BJC hospitals target our improvement efforts.

Innovations in Patient Care supports BJC’s dedication to improving the quality and experience of care in every BJC facility. The Innovation Science team provides education, facilitation, and leadership consulting in the integration of new tools, including Human Centered Design (HCD) methodology and principles. By focusing its efforts on improving clinical and service quality and outcomes, the Innovation Science team enables CCE to incubate concepts and solutions that address existing health system problems with an expanded set of tools. One example of recent work enhanced by HCD is the development of solutions that promote medication adherence for patients with complex pharmaceutical regimens. 

The Research & Development area supports the efforts of BJC, CCE, and individual hospitals to pursue research and funding opportunities for innovative approaches to patient care. This area reviews funding opportunities that align with BJC strategic priorities and researcher areas of interest to ensure strategic alignment with national research and policy priorities. Grant proposals address problems that face BJC and the St. Louis population. They also assist in the coordination of resources for submitting grant applications and planning of post-funding activities. Efforts encourage the development of a robust research core to build and demonstrate capacity of BJC as a credible research organization and to attract strong investigators.