Best-in-Class Scorecards. Measure clinical quality compared with national benchmarks or internal performance data. Scorecards include all hospitals and health service organizations. Individual processes as well as outcome and composite measures are included.
Patient Satisfaction Surveys and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Surveys. Allows BJC HealthCare to improve patient care and satisfaction, increase employee satisfaction and morale, create a competitive market advantage, meet requirements of regulatory agencies and ensure financial performance. HCAHPS is a Center for Medicare/Medicaid Services-mandated, standardized survey. The Center for Clinical Excellence oversees the administration of surveys, designs and implements employee incentives for performance, and provides consultation on patient satisfaction and related performance improvement.